2015-present
In this role, I am responsible for interacting with customers and providing a positive online platform for our followers. While also, developing new social media strategies and campaigns, keeping track of data, and analysing the performance of the campaigns.
2020-2022
Working to continually provide expert retail advice and delivering a high quality of service to customers. In this role, I provide my team with extra support on how to deliver the highest possible quality to our customers. I meet and exceed our monthly goals and set goals for my colleagues. I take on every opportunity to further develop my colleagues.
2019-2020
While working in the position of engagement specialist for the Royal Schiphol Group, I focused on perfecting my customer service online and through the phone. It gave me the opportunity to fully commit to delivering expert service through other mediums (phone, e-mail, chat, and videocall).
In this role, my duties were posting on Schiphol's social media platforms, copy writing, writing and translating blogs, brainstorming new campaigns, engaging with followers. While also being the first point of contact for the customer service agents to ask questions too.
2016-2021 academic
Bachelor of Business Administration (BBA); International Business Studies, Minor in Marketing.
